Return & Refund Policy

Return & Refund Policy

We gladly accept returns on online purchases made through woodgrainville.us within 30 days of the purchase date. To be eligible for a return, items must be in their original packaging and include a valid receipt or proof of purchase. Unfortunately, returns requested after this 30-day period cannot be processed.

Please note that we cannot accept returns for any product that has been used or shows signs of damage.

Shipping charges from the original order are non-refundable. Return shipping is the responsibility of the customer, including selecting a reliable shipping method and covering all associated costs.

To ensure a smooth return process, we recommend using a trackable shipping service and sending the tracking number to customer.service@woodgrainville.us This helps us monitor the return and ensure it arrives safely. Please be aware that we cannot guarantee receipt of returned items due to potential shipping carrier issues.

Once your return is received and inspected, we’ll notify you regarding the status of your refund. woodgrainville.us reserves the right to decline refunds for items found to be damaged upon return.

If approved, your refund will be issued to your original payment method, typically within 10 business days. If you haven’t received your refund after that time, please check with your bank or credit card provider, as processing times can vary.

Please note: We do not offer product exchanges.

If you received the wrong item, size, or color, or if your item arrived damaged, please contact us at customer.service@woodgrainville.us for assistance. In such cases, we will cover the return shipping costs and send a correct replacement.

For warranty-related issues within one year of purchase (but beyond the 30-day return window), please contact us at the same email address for support.